go222's Privacy Policy

go222 is a trusted online betting and casino platform operated for users in Bangladesh. We place the highest importance on our users' privacy and are always committed to protecting their personal information.

This privacy policy ("Policy") explains how go222 ("we", "us") collects, uses, stores, and protects your personal information when you use our website and related services ("Services").

This policy applies to:

• All registered members of the go222 website
• Any person who uses or attempts to use our platform
• Any person who contacts us

2.1 Information You Provide Directly

When you create an account on go222 or use our services, we may collect the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address
• Mobile number
• Residential address
• National ID or other identity document details (during identity verification)
• Financial information — relevant details for bKash, Nagad, Rocket, Upay or bank accounts (for transactions)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser information and operating system
• Activity logs on the platform (login times, game history, transaction records)
• Information collected through cookies and similar technologies
• Session duration according to Bangladesh Standard Time (BST, UTC+6)

go222 uses your collected information only for the following legitimate purposes:

• Account Management: To create, verify, and manage your account
• Service Delivery: To provide all gaming services including cricket betting, slots, and live casino
• Financial Transactions: To process your deposit and withdrawal requests — via bKash, Nagad, Rocket, Upay, and bank transfer
• Age & Identity Verification: To confirm that only users aged 21 and above are using the services
• Customer Support: To resolve your issues through 24/7 support
• Security: To prevent fraud, money laundering, and other illegal activities
• Responsible Gaming: To help prevent problem gambling by monitoring user gaming behaviour
• Platform Improvement: To analyse user experience in order to improve our service quality
• Communications: To send important updates, security alerts, and service-related information

go222 does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information may be shared with payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfer to complete financial transactions.
• Service Providers: With trusted partners providing technology, analytics, and other support services — who are contractually bound to comply with this privacy policy.
• Legal Obligations: To comply with legal orders from courts or competent authorities.
• Fraud Prevention: With relevant authorities to assist in investigating financial crimes.

go222 takes industry-standard technical and organisational measures to ensure the security of your information:

• SSL Encryption: All data transmission on our platform is protected through SSL (Secure Sockets Layer) encryption technology.
• Data Encryption: Stored sensitive information — particularly financial and identity-related data — is kept in encrypted form.
• Access Control: Only authorised staff have access to your information, and they are required to follow strict confidentiality rules.
• Regular Security Reviews: The security of our systems is regularly tested and evaluated.
• Firewall & Intrusion Detection: Advanced firewall systems are in place to prevent unauthorised access.
• Two-Factor Authentication: An additional layer of security is applied to protect your account.

However, the internet is never 100% secure. Although we ensure the highest level of protection, complete security cannot be guaranteed. Keep your password confidential and always log out after using an unfamiliar device.

6.1 What Are Cookies?

Cookies are small text files that your browser stores on your device. go222 uses these cookies to improve our service quality and make your experience smoother.

6.2 Types of Cookies

• Essential Cookies: Necessary for the core functionality of the platform — maintaining login sessions, security verification, etc.
• Functional Cookies: To remember your preferences and settings, such as language preference.
• Analytics Cookies: To understand how our platform is used — this information is completely anonymous.

You can disable cookies from your browser settings, however this may limit some functionality of the platform.

go222 retains your personal information only for as long as necessary:

• Account-related information is retained for as long as your account remains active.
• Financial and transaction data may be kept for a specified period after account closure in accordance with regulatory requirements.
• In the case of legal disputes or investigations, data may be retained for a longer period.
• After the specified retention period, data is securely deleted or anonymised.

As a go222 user, you have the following rights regarding your own information:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request deletion of your information (however, complete deletion may not be possible where legal obligations exist).
• Opt Out of Marketing: You may opt out of promotional emails or messages.
• Data Portability: In specific cases you may request your information in a structured format.

go222's services are exclusively for adults (aged 21 and above). We do not knowingly collect personal information from anyone under the age of 21.

If we find that someone has created an account under the age of 21 by providing false information, that account will be closed immediately and all associated data will be deleted.

If you become aware of an account belonging to a minor, please notify our support team.

go222 may amend or update this privacy policy from time to time. For any significant changes, we will:

• Publish the updated policy on this page with the date of update
• Notify registered users of the changes by email
• Provide sufficient notice before the changes take effect

Continued use of go222 after an update will be considered acceptance of the new policy. For significant changes, your separate consent may be sought.

If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact the go222 support team:

• Email: [email protected]
• Live Chat: Available 24/7 — support in Bengali and English

Our support team is available seven days a week, 24 hours a day. We aim to respond promptly to any matter concerning your privacy.